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The tricky problem of sticky wages

Rick Hartenstein is the Pharmacy Director at Ochsner Clinic Foundation in New Orleans.  He writes me with a question:

An article in our local paper this morning discussed the phenomenon of  sign-on bonuses at fast food restaurants.  Since this will almost certainly drive up wages in the area, and hospitals are highly dependent upon low wage jobs, I was wondering what you would advise our Human Resources VP to do.  I am an almost daily reader of MR and really appreciated the blogs during the hurricane (I was here at the hospital for 8 days).  Any other observations on wages and prices for us?  One thing is sure - the areas of the city that housed the majority of lower wage workers are obliterated.  We have massive vacancies in these types of jobs as do other employers. 

My response was as follows:

The rise in wages is a good sign because it means that employers are trying to draw workers back to New Orleans.  If employers were packing up and leaving then wages would be falling so there is some hope.  For the hospital Human Resources VP I would suggest that the situation is probably temporary so rather than higher wages he or she may want to follow the lead of the restaurants and offer "signing bonuses" and/or bonuses to be paid after say 6 months on the job.  The reason for this is that it may be very difficult to reduce wages later on - reducing wages typically causes a lot of discontent.  Furthermore, if you keep the wages of older employees constant but, as wages fall, offer newer employees lower wages you will have two people doing the same job being paid different wages.  That is not good for morale either.  In addition, to signing bonuses the hospital might want to think about what it can offer in terms of relocation services, housing, transportation and so forth.  Again, these would be useful temporary measures to draw workers to the hospital without creating a permanent expectation of higher future wages.

Comments are open if you have other suggestions for Rick.

Posted by Alex Tabarrok on October 7, 2005 at 07:12 AM in Economics | Permalink

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» Wages in New Orleans from Dynamist Blog
On Marginal Revolution, Alex Tabbarok posts an interesting exchange with a New Orleans employer concerned about rising wages, as jobs return but low-wage workers have left.... [Read More]

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» Wages in New Orleans from Dynamist Blog
On Marginal Revolution, Alex Tabbarok posts an interesting exchange with a New Orleans employer concerned about rising wages, as jobs return but low-wage workers have left.... [Read More]

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» Wages in New Orleans from Dynamist Blog
On Marginal Revolution, Alex Tabbarok posts an interesting exchange with a New Orleans employer concerned about rising wages, as jobs return but low-wage workers have left.... [Read More]

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» Sticky Everything from The Stalwart
Marginal Revolution, Friday, had an interesting post about the problem of sticky wages. Namely, if you offer employees a high salary because you're desperate for them in a pinch, you'll find it awfully hard to lower their salaries when the [Read More]

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Comments

I guess the obvious problem would be those who take the money and run. If people were'nt willing to take a job at a certain wage, are they going to be willing to continue working the joba t that wage? I suppose their are mostly (non-monetary) costs associated with starting a new job so some signing bonus of less than those costs is a good idea, but there's an upper limit to what they can offer that will increase their work force.

Posted by: joshg at Oct 7, 2005 8:07:40 AM


Great article and comments Alex. There is a definite resistance against wages moving downward.

And of course increased wages and signing bonuses are important signals to draw labor to where it is most needed and valued.

Chris
http://amateureconblog.blogspot.com/

Posted by: Christopher Meisenzahl at Oct 7, 2005 8:36:39 AM

I'm not so sure that fast food restaurants and hospitals are even competing for the same workers. Fast food employs mainly part-time workers, especially teens, mothers of small children and sometimes retirees, while most hospital jobs are full-time.

Posted by: Peter at Oct 7, 2005 10:31:56 AM

"I guess the obvious problem would be those who take the money and run."

To avoid that, make the signing bonus payable in installments.

Posted by: Slocum at Oct 7, 2005 11:19:51 AM

> If employers were packing up and leaving then wages would be falling so
> there is some hope.

Really? I would think the opposite. If they were staying, the labor pool would be bigger and bonuses wouldn't be necessary. Then again, if everyone is leaving, there probably isn't a business anyway. Then again again, the labor pool does not necessarily represent the customer pool. The waiters at nicer restaurants probably don't eat at them very often.

Posted by: Derek Scruggs at Oct 7, 2005 12:01:57 PM

> If employers were packing up and leaving then wages would be falling so
> there is some hope.

Really? I would think the opposite. If they were staying, the labor pool would be bigger and bonuses wouldn't be necessary. Then again, if everyone is leaving, there probably isn't a business anyway. Then again again, the labor pool does not necessarily represent the customer pool. The waiters at nicer restaurants probably don't eat at them very often.

Posted by: Derek Scruggs at Oct 7, 2005 12:03:49 PM

Interesting to see just how much more the fast food giants can afford to pay their employees without making business prohibitively costly. Here's hoping that the wages -do- stick.

Posted by: neil at Oct 7, 2005 12:25:05 PM

> If employers were packing up and leaving then wages would be falling so
> there is some hope.

Really? I would think the opposite. If they were staying, the labor pool would be bigger and bonuses wouldn't be necessary. Then again, if everyone is leaving, there probably isn't a business anyway. Then again again, the labor pool does not necessarily represent the customer pool. The waiters at nicer restaurants probably don't eat at them very often.

Posted by: Derek Scruggs at Oct 7, 2005 1:30:47 PM

One of the biggest bottlenecks to attracting labor back into the area is the lack of living spaces. If the hospital has unused rooms, wings, offering free temporary housing might
be a very good way to attract labor.

Posted by: spencer at Oct 7, 2005 4:22:25 PM

"hospitals are highly dependent upon low wage jobs"

Wow, a rare moment of (anonymous) candor from a hospital exec.

Posted by: dave at Oct 7, 2005 6:23:13 PM

Dave, your lifestyle is highly dependent on low-wage jobs, so don't pick.

How about some economics of what size signing bonus to offer, must you compete for the largest or will a smaller one seem to show that your jobs are more desirable to begin with? How about the elasticity of supply of labor after disasters? Ever been studied?

Posted by: Noumenon at Oct 8, 2005 9:10:12 AM

"hospitals are highly dependent upon low wage jobs"

Really?

Certainly in housekeeping and food service, and maybe some nurse aides.

There is a two tier system, with relatively high wages for RNs, LPNs, MRI techs, X-ray techs, surgery techs, etc. Most of these people can go anywhere in the country and find good jobs immediately (since there is a shortage in many areas, professional license transfers are almost instant).

I would be more concerned about the high wage tier, they are very portable.

An even greater concern is trying to determine demand for services in an area where almost everyone has evacuated and where 150,000+ housing units are going to have to be bulldozed.

I have dealt with some minors disasters and the scope of this is just amazing.

The comment about housing is well take, I would tend to leave wages and benefits where they are and offer stipends for living expenses until things return to something approximating normal.

If demand for services increases and many of the workers have left the area, then it just becomes a wild bidding war.

Good luck!!

Posted by: healthcarethinktank at Oct 8, 2005 6:16:45 PM

When labor costs more that is the market's way to tell you to find ways to get the same work done with less labor.

A hospital should look for ways to reduce the amount of human labor needed to get work done. Management's job is to find ways to more efficiently use labor and capital. Well, managers faced with higher labor costs should look for ways to change procedures and add in capital to reduce the need for labor.

How about bigger and faster automated floor sweeping machines?

How about hand held electronic devices to send for prescriptions?

How about other electronic communications systems that reduce the need for humans to walk or run to other humans and ask for help?

How about a database that keeps track of labor needs and routes cleaners, drug delivery workers, nurses, and other personnel that allow them to get more done in a single trip through a hospital?

Posted by: Randall Parker at Oct 9, 2005 12:49:05 AM

Noumenon,

No, our lifestyles are not highly dependent on low wage workers. Such workers make only very small contributions toward the creation of goods and services. If their contributions were larger they'd be making a lot more money.

Posted by: Randall Parker at Oct 9, 2005 1:06:30 AM

Randall: I've never had the diamonds and water paradox thrown at me in that way before. I'll have to think on it.

Would that make the statement "America's economy is heavily dependent on cheap oil" self-contradictory?

Posted by: Noumenon at Oct 10, 2005 11:06:55 AM

Dunno why it took me so long to come up with this solution...

Use a temp agency. Then in six or nine months, when wages have stabilized (at whatever level), cancel the contract with the temp agency and post the jobs.

People know that they are going in on a temp contract, so they are going to be less upset when the wages drop. More importantly, the use of the punch-out means that the hospital will almost completely avoid any idioacy (sp?) that the politicians might attempt.

A monthly bonus is going to look & feel very, very much like a wage. I wouldn't be suprised if it turned out to be illegal under the unFair Labor Act.

====

Randall: If my employer were to pay the groundskeeper and the secretary the same wage he pays me, then how much would I get paid? If the garbage truck driver and the gas station attendent got paid what I am, then what would happen to the cost of those services? As a self-serving agent, I constantly seek the lowest price and highest quality for the goods and services I obtain, and the highest price for those I offer. My standard of living depends on where those two balance. Every low-wage worker that contributes to the cost of a good or service I obtain allows the provider to offer these things to me at a lower price. Every low-wage worker that contributes to the cost of a good or service I produce allows my employer to pay me more.

How long would you go to work if the janitors and secretaries weren't there?

HIGHLY dependent.

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